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Frequently Asked Questions

GO4TV mobile application brings the ultimate experience in watching and searching for the most watched national, regional and local TV stations from Serbia and EX-Yu region. High-quality image transmission is provided with the most advanced technical solutions. The mobile application is available for Android and iOS smartphones and tablets. To optimally use the GO4TV application it is necessary that your mobile device is connected to a Wi-Fi network. GO4TV mobile application is available for free download from Google Play and iTunes store. After the first installation of the GO4TV application, enjoy a 5-day promotional period and watch your favourite TV channels from your homeland.

The minimum speed required for optimal watching of the TV programmes via the GO4TV application is 1.5 Mbps on your mobile device. We recommend that you use a Wi-Fi internet connection to avoid excessive use of data traffic and any additional costs.

GO4TV mobile application can be downloaded and used in more than 200 countries of the world, except in the EX-YU countries (Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Macedonia and Serbia).

Yes, all TV programs (if not indicated otherwise) are streaming live TV content. The TV program scheme depends on the TV editorial policy, whose program you are watching via the GO4TV mobile application.

Yes, with catch-up service it is possible to watch TV programmes backwards (up to 72 hours back) on several TV channels.

In the next stages of GO4TV mobile application development, recording of the TV channel contents is planned.

There is no contractual obligation. The GO4TV mobile application is based on prepaid services for 30 days. Customers are enabled to automatically renew their subscription.

There are several ways to purchase a  GO4TV subscription:

- On tv.go4yu.com, at affordable prices

- On the Google Play Store for mobile devices with Android operating system or

- The iTunes App Store for mobile with iOS operating system

- At our stores or in shops of GO4YU distributors.

We recommend that you purchase and renew your subscription by automatic payment renewal option from online portal tv.go4yu.com.

 

 

GO4TV mobile application is free to download in all countries of the world except the following countries: Slovenia, Croatia, Serbia, Montenegro, Bosnia and Herzegovina, Macedonia.

Yes. By purchasing the package you will be able to watch TV channels and all services that were available during the promo period.

You may download for free GO4TV mobile application on:

  • On Android phones and tablets with the operating system 4.1. and above.
  • On iPhone and iPad devices with the operating system of 9.0 and above.
 

 

It is possible to use the service on a tablet that does not have a SIM card. To register for a promo period, you need to enter the mobile phone number to which you want the registration code to be sent via SMS. When you receive the code, you need to enter it into the provided field and in this way, you will register the account for using GO4TV on your tablet.

At this moment, GO4TV service is not available on computers.

GO4TV mobile application can be used with ChromeCast devices. When you connect your Chromecast device on the same Wi-Fi network as your phone is on, in GO4TV mobile app next to the list of channels you will find Chromecast icon. That means that channel can be cast on your TV device via the ChromeCast device.

It is common practice that payment is processed immediately. If after a few minutes you cannot watch all TV programs and you have not received confirmation of payment from Google Play or iTunes App Store please contact Google or iTunes support. If you made a payment through the tv.go4yu.com portal, please contact GO4YU customer care service. 

GO4TV subscriptions prices for 30 days vary exclusively due to different tax rates. In Europe, the Value Added Tax (VAT), which is different from the state to the state, is added on the net price of the subscription and tax on digital services is charged in the territory of the United States of America and Canada. The system of calculating tax purchase costs is automated and aligned with the data from all countries from which it is possible to purchase a GO4TV subscription.

If you are using an Android smartphone or tablet device, launch the Google Play Store app on your device. In the menu on the left-hand side, select Account, and within it Subscriptions option find GO4TV and select Cancel Subscription.

If you are using an iOS smartphone or iPad, start the Settings option, then press your Apple ID (name and surname). Select the iTunes & App Store option and press the Apple ID written in blue letters. Then select View Apple ID and then Subscriptions option. Select the Manage option and then select the GO4TV application and finally, click the Cancel Subscription option.

After turning off the automatic renewal of the GO4TV subscription, you will be able to use the GO4TV application until the previously paid subscription expires. 

If you have paid subscription over tv.go4yu.com portal, log in to your GO4YU account and under My account turn off Auto-pay option.

 

 

If your Samsung Smart TV is from the Legacy Series (produced in the period 2011-2014), download instructions can be downloaded from tv.go4yu.com website, in the section Activation instructions. If your Samsung Smart TV is from the Tieszen Series (manufactured in 2015 or later), you can download the GO4TV Smart TV app from the Samsung SmartHub store. In the search box, enter GO4TV. Downloading the GO4TV Samsung Smart TV application is free. 

 

 

You can buy GO4TV Samsung Smart TV subscription on tv.go4yu.com portal, by secting option Order. Select the Packages option and select Smart device. Subscriptions are offered for 1, 3, 12 or 24 months. By purchasing a subscription for Smart Devices, except on your Samsung Smart TV, you can use the GO4TV application simultaneously on two other smart devices (Android or iOS smartphone or tablet – in total 3 devices at the same time can run GO4TV application on same user account). Take advantage of the automatic renewal option - use it to renew your subscription on the expiration date of the currently active subscription.

You need to have a minimum internet connection speed of 2Mbps to optimally use the GO4TV application on your Samsung Smart TV.

You can buy a set-top box device on tv.go4yu.com portal, by selection option Order. Select the STB device option and select the subscription for the STB device for the period that suits you the best. Depending on the period for which you are buying service, the price of STB device will be different. Take advantage of promotional benefits for subscription for 12 and 24 months and buy a STB device at better price. You can buy a set-top box at the GO4YU stores or via the distribution network.

 

 

You can find detailed instructions for connecting a set-top box device to your router and TV device in the section Activation instructions.

Detailed instructions for using STB devices can be found  in the section Activation instructions.

You need to have a minimum internet connection speed of 2Mbps to optimally use the GO4TV service on your TV via set-top box device.

You can only use the GO4YU set-top box. You cannot use another set-top box device and just buy a subscription for the GO4TV service.